At ONYX24, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect your data. By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you visit our website, sign up for our services, or engage with us through other channels:

Personal Information

• Name, email address, phone number, and other contact details.
• Date of birth and country of residence (for regulatory compliance purposes).
• Financial information such as payment methods (credit/debit card details or cryptocurrency wallet addresses).
• Investment preferences, transaction history, and portfolio details.

Non-Personal Information

• Usage data, including your IP address, browser type, operating system, and device information.
• Information about how you use and interact with our website, including pages visited, links clicked, and time spent on our site.
• Cookies and tracking technologies to enhance your experience on our website.

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2. How We Use Your Information

• Providing Our Services: To manage your account, process deposits and withdrawals, execute trades, and provide investment recommendations.
• Communication: To communicate with you about your account, respond to inquiries, and send updates regarding your investments and relevant changes to our services.
• Improvement of Services: To analyze how our website is used, enhance our offerings, and improve the user experience.
• Regulatory Compliance: To comply with legal obligations, such as anti-money laundering (AML) and know your customer (KYC) requirements.
• Marketing & Promotions: With your consent, to send promotional materials, updates, and newsletters. You can opt out of these communications at any time.

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3. How We Protect Your Data

• Encryption: All sensitive financial data is transmitted using secure encryption protocols (SSL/TLS).
• Data Storage: Personal information is stored in secure databases with access controls to prevent unauthorized access.
• Regular Audits: We perform regular audits to assess the security and effectiveness of our data protection measures.

However, while we take extensive precautions to safeguard your data, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

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4. Sharing Your Information

• Service Providers: Trusted third-party service providers who assist us in delivering services.
• Legal Requirements: If required by law or regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

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5. Your Rights and Choices

• Access and Correction: Request access to and correction of your personal information.
• Deletion: Request deletion of your personal information.
• Data Portability: Request a copy of your personal data in a structured format.
• Opt-Out of Marketing: Unsubscribe from marketing communications.

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6. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can control cookie settings through your browser settings.

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7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations.

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8. International Transfers

Your data may be transferred to and stored on servers located outside your country of residence.

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9. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. Any changes will be posted on this page.

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10. GDPR & Data Rights

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data when it’s no longer necessary.
• Right to Restrict Processing: Ask us to stop processing your data in certain situations.
• Right to Data Portability: Obtain and reuse your personal data across different services.
• Right to Object: Object to data processing based on your specific situation.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

ONYX24

Email: [email protected]

Phone: 0808 502 2600

Address: 44 Broadway, London, E15 1XH